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Effective Date: April 27, 2026
Return Window
Eligible returns may be requested within 30 calendar days of delivery.
Return Eligibility
Items must be:
- Unused
- Unworn
- Original condition
- In original packaging
Non-Returnable Items
- Custom jewelry
- Personalized items
- Final sale items
- Clearance items
Return Process
Request returns at: legal@lorveau.com
Include:
- Order number
- Reason for return
- Photos if damaged
Return Shipping
Customer is responsible for return shipping unless the item was defective or incorrect.
Refund Timing
Approved refunds are processed within 5–10 business days after inspection.
Restocking
Lorveau reserves the right to apply restocking fees where permitted.
Refused Deliveries
Refused deliveries may incur shipping deductions.
International Returns
Customer bears customs and shipping obligations.
